F.A.Q


What is your return policy?

  • If you are unsatisfied with your purchase for any reason you may return it with in 21 days.  ** all sale items are final sale. 

 

  • A Flat rate return shipping fee of $3.95 will be deducted from your total refund amount. 

 

  • Original Shipping fee is Non-Refundable

  • Due to hygienic reasons we can’t accept returns of items that were worn, tried on, or the tags/original packaging were removed.

 

What if my item arrived defected?


Contact our support team at hello@ataraandco.com and we’ll replace it.

 

Only some of my items arrived?

Hang in there, your items were likely shipped separately.

If it still doesn’t arrive after 30 days please reach out to us at hello@ataraandco.com.

 

What are your processing & shipping times?

USA: Most items ship out within 3-5 business days and take a additional 7-14 days to arrive. 

It can take a few days for tracking to update.

International shipping time is 2-4 Weeks.

** International customers are responsible for customs & VAT fees.

 

What if my item hasn’t arrived?

If your item hasn’t arrived after 30 days contact our support team at hello@ataraandco.com and we’ll replace it or refund you.

** We hold no responsibility for items marked as delivered but not received.


Where do you ship to?

We currently only ship to the USA.

 (Including Hawaii & Alaska)

 

Can I cancel my order?

You may cancel you order within 4 hours after it was placed.

 

Where do I enter a discount code or gift card?

  • Discount codes & gift cards can be applied on the payment page
  • Only one discount is eligible per order. 

  • To use a Gift Card enter your code in the discount box